Wongdoody
UX | UI
My experience working in Fintech as a Lead UX Designer
Introduction
Finacle Mobile Teller transforms branch banking, enhancing customer engagement, service speed, and revenue. It streamlines operations for Tellers, Relationship Managers, and Agents, offering intuitive navigation and consistent information. This tablet-based solution enables Tellers to perform various transactions from anywhere, promoting accessibility and personalized experiences. Relationship Managers gain analytical insights for tailored product recommendations and cash transactions. Branches can adopt a café lounge design, eliminating traditional queues, creating an enjoyable banking experience for customers.
Project overview
Lead UX Designer, Infosys Wongdoody
Team : 3 UX Designers
Time : April 2021 - July 2022
Project : Finacle Digital Banker
Role and responsibilities
User Research: Literature Review, Competitive Analysis, User Interviews
UX Design: Iterations of low & high fidelity wireframes
Stakeholder and Customer calls to understand requirements and communicating to the team.
Agile Design Thinking Process
I actively practiced design thinking as a potent, human-centered approach to driving innovation. Drawing from the designer's toolkit, I integrated people's needs, technological possibilities, and business requirements to nurture creative solutions. In my work, I seamlessly integrated the agile development mindset with design thinking, enabling an iterative build and launch of innovations at different scales according to project requirements. This approach ensured a dynamic and effective process that consistently aligned with the evolving needs of users and the goals of the business.
Impact
Over the past year, I’ve led UX/UI efforts for financial products, achieving key milestones with measurable impact:
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Structured Design Process: Streamlined workflows for Finacle Teller Banking, reducing design iteration time by 20% and improving team alignment.
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Enhanced Usability: Conducted usability testing and UX research for Finacle, boosting user satisfaction by 25% and task completion rates by 30%.
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Award-Winning Design System: Contributed to the Finacle Design System, improving cross-team collaboration, reducing handoff errors by 15%, and ensuring a consistent user experience.
These initiatives strengthened Finacle’s usability, efficiency, and market position, delivering value to both users and the business.
