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Transportation for Elderly

UX Research

Presented at University of Michigan Transportation Research Institute, Center for Connected and Automated Transportation.

Improving the in-vehicle experience to help the elderly and their caregivers to feel connected during an emergency and provide trouble-free navigation

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Overview


This project specifically concentrates on investigating elderly people and their emotional needs when considering connected autonomous vehicles. The problem identified was that the elderly need to feel connected to caregivers and/or family members in emergency scenarios. People over the age of 60 were selected to be the users. Those who still drive and those who do not drive were included. Secondary and extreme users were also included, such as caretakers for elderly people and people with varying levels of mobility and cognitive disabilities. Interviews were conducted to help understand the target user groups and their driving habits and their trust and thoughts in general about autonomous vehicles. Keeping our users in mind, we conducted an iterative ideation and prototyping phase. Primary, secondary, and extreme users were utilized during the testing phase to understand which features were most desired and which needed to be rethought. The ideas incorporated solutions that allow elderly passengers to call a list of contacts who could reroute the vehicle in case of a request, call emergency services and monitor the health of the car and the passenger remotely. The final iterative prototype was created and tested using Figma and provides a solution to the elderly passengers’ need to feel connected to their caregivers, especially in an emergency situation. 

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